Shipping policy

Shipping Policy

Last updated: Feb-18-2026

Thank you for shopping with us. Below you will find information regarding order processing and shipping.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped, including tracking information.

If we are experiencing high order volume, processing times may be slightly delayed. We will notify customers of any significant delays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping (U.S.): 3–7 business days after shipment

Expedited Shipping (if available): 2–3 business days after shipment

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Domestic Shipping (United States)

We currently ship within the United States.

If you are located outside the U.S., please contact us before placing your order to confirm availability.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Lost or Delayed Shipments

If your package appears lost or significantly delayed, please contact us at:

the.hot.poncho@gmail.com 

We will work with the carrier to resolve the issue.

We are not responsible for incorrect shipping addresses provided at checkout.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist you.

Incorrect Address Policy

Customers are responsible for entering the correct shipping address at checkout. Orders returned due to incorrect or undeliverable addresses may be subject to additional shipping charges.

Contact Us

For shipping-related questions, please contact:

the.hot.poncho@gmail.com